Legal
Last updated: 17 May 2026
These terms describe the rules of using tawlat — what we agree to provide, what we ask of you, and how the relationship works if something goes wrong. They apply to anyone with an active tawlat account.
By creating a tawlat account, signing in, or using the service, you agree to these terms and to our Privacy Policy. If you're signing up on behalf of a restaurant, you confirm you have the authority to bind that business to these terms.
If you don't agree to any part of these terms, please don't use the service.
You must be at least 18 years old to use tawlat, and you must provide accurate information when you create an account.
You're responsible for keeping your sign-in credentials secure, for everything that happens under your account, and for the actions of staff users you invite. If you suspect unauthorised access, tell us immediately at the contact below so we can help secure the account.
tawlat is a subscription service. You choose a billing cadence (monthly or yearly) and the addons you want active. Charges are based on the plan and addons in effect at the start of each billing cycle.
Yearly plans are billed up front and renew automatically unless cancelled before the renewal date. Monthly plans renew automatically each month and can be cancelled at any time, taking effect at the end of the current billing cycle. There are no early-termination fees.
All charges are in the currency shown at checkout and are exclusive of any local taxes, which we'll add where required. Failed payments may lead to the service being paused after a short grace period; we'll notify you by email before that happens.
You agree not to use the service to:
We may suspend or terminate accounts that violate these rules, with notice where reasonably possible.
You own the data your restaurant puts into tawlat — your menu, your customer records, your orders, your suppliers, your reports. We act as a processor of that data, and we use it only to operate the service and to support you, as described in our Privacy Policy.
You can export your data at any time while your account is active. If you cancel, you'll have a short window to pull final exports before the data is removed from active systems.
We work hard to keep the service running. We aim for high availability, but we don't guarantee uninterrupted access — there will be planned maintenance and the occasional unplanned outage. We'll communicate planned maintenance ahead of time and respond to unplanned outages as fast as we can.
Specific uptime commitments, if applicable to your plan, are described in a separate Service Level Agreement.
tawlat (the software, the marketing site, the brand name, the wordmark, the logos, and the design system) is owned by tawlat the company. Using the service doesn't transfer any of that to you.
You can talk about tawlat publicly — write reviews, post screenshots of your own dashboard, refer customers to us. Just don't use the brand name or logo in a way that implies endorsement or partnership where none exists.
The service connects to third-party providers (cloud hosting, payment processors, delivery platforms, accounting tools). Your use of those providers is also subject to their own terms. We choose them carefully, but we're not responsible for outages, data handling, or pricing decisions that originate on their side.
tawlat is provided "as is" and "as available". We don't warrant that the service will be uninterrupted, error-free, or that it will meet every business need or expectation. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
You're responsible for the business outcomes of using the service — for example, the accuracy of your tax reporting, your pricing decisions, your customer communications, and your operational choices. The system gives you the tools; the calls are still yours.
To the extent permitted by applicable law, our total liability to you for any claim related to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.
We are not liable for indirect, consequential, incidental, or punitive damages, or for loss of profits, revenue, data, or business opportunities — even if we've been advised of the possibility of such damages.
Nothing in these terms excludes liability that can't be excluded under applicable law (for example, gross negligence, wilful misconduct, or any liability that can't legally be limited).
You agree to indemnify and hold us harmless from claims, damages, and reasonable legal costs arising from your use of the service in violation of these terms or applicable law, including claims from your customers or staff that result from how you operate your restaurant on tawlat.
You can cancel your account at any time. We may suspend or terminate your account if you materially breach these terms, fail to pay, or use the service in a way that endangers other customers or the integrity of the system.
On termination, your right to use the service ends. You'll have a short window to export data; after that, data is removed from active systems as described in our Privacy Policy.
These terms are governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-law rules. Any dispute that can't be resolved informally will be brought before the competent courts of Amman, Jordan.
Where mandatory consumer-protection or data-protection laws in your country of residence apply, those laws continue to apply in addition to these terms.
We may update these terms from time to time. If we make material changes, we'll email account owners and post a notice in the admin dashboard. The "Last updated" date at the top of this page always reflects the current version. If you keep using the service after a material update, you're agreeing to the updated terms.